27 answers to explore
Is this just for salons?
No. Consultants, trainers, tutors, groomers and other appointment-based businesses can add their services and team too.
How do customers pay?
A business can let customers pay at the venue, pay a deposit online or pay in full online. Online payments use the business's own Stripe account. Try Booking is a demo, so it takes no real payment.
Can I manage more than one business?
Each account has one business workspace. You can manage multiple locations and professionals within that business, with shared services, appointments and settings.
Can I use my local timezone and currency?
UK businesses use GBP; Australian businesses use AUD. Each location has its own timezone, and appointments display in that local time.
What do I need to get started?
Create an account and verify your email. Then the setup guide walks you through your business details, location, services, professionals, working hours and booking page.
Do my customers need an account?
No. Customers can choose a service, professional and available time on your public booking page, then enter their contact details to confirm.
Can I set things up before sharing my page?
Yes. Your page starts as a draft. Add your details and working hours first. An owner or administrator can publish the booking page when the setup is ready, or make it private again.
Can I leave a break in my working day?
Yes. Use separate working intervals, such as a morning and afternoon session. Service buffers can also leave preparation or cleanup time around appointments.
How can a customer change an appointment?
Customers should contact the business using their appointment reference. The business can cancel an appointment in its workspace. Customer self-service changes and rescheduling are not currently available.
Does every professional need a login?
No. A professional profile can be added without a user account. Assign the services they offer, the locations where they work and their working hours.
Do I need a payment card to create a workspace?
No. Create an account and use Free Forever without a card. A paid plan is needed for online deposits or full online payments.
Is AppointSurge really free forever?
Yes. An eligible business can use the Free booking page without a subscription or expiry date. Current limits are shown on the pricing page and in your workspace.
What happens when I reach my Free booking limit?
Your page pauses new bookings until the next month in your business timezone. Existing appointments and customer details remain available. You can also explore a paid plan for more capacity.
Can I add more professionals or locations on Free?
Free has a limited number of bookable professionals and active locations, shown on the pricing page. Paid plans allow more, subject to fair use.
Can I accept online deposits on Free?
Free supports pay at venue. Online deposits and full online payments require an eligible paid plan and the business’s own eligible Stripe account. Stripe processing fees may apply.
What happens when I upgrade from Free?
Your business, services, customers and appointments stay in place. Paid access begins only after the subscription is verified. If checkout is unavailable, your Free access continues.
Will I lose data if my paid subscription ends?
No. Your existing appointments, customers, services and payment history remain. Free limits then apply to new operations and bookings; the workspace shows any limits exceeded.
Can I run group classes?
The current booking experience supports individual appointments with one professional. Group capacity and automated reminders are not currently available.
Do I pay a booking commission?
No additional commission is added to bookings by AppointSurge. Free has no subscription charge; paid plans have their listed subscription price. Stripe processing fees may apply to eligible online payments.
Is there a fee for every staff member or location?
Free has limits shown on the pricing page. Current paid plans do not add a separate per-professional or per-location subscription fee, subject to fair use.
Whose Stripe account receives online appointment payments?
Customers book on the business’s own page and complete online payment with its verified Stripe account. The booking page is provided by AppointSurge. No separate website is needed. Payments made at the venue do not go through Stripe.
Can I ask for a deposit instead of full payment?
On an eligible paid plan, a business can configure a deposit percentage, full online payment or customer choice using its own Stripe account. Free bookings are pay at venue.
Can I change or cancel a subscription?
If your subscription supports changes, you can see the price difference before switching plans. You can also request cancellation at the end of your paid period. New subscription checkout is still being prepared.
Can businesses in the UK and Australia register?
Businesses in the UK and Australia can register. UK appointment prices use GBP and Australian appointment prices use AUD. The pricing page shows available paid subscription prices for each market and clearly marks any unavailable checkout.
Can I import my existing customers?
You cannot import a customer list yet. Customer details from new bookings appear in your business workspace.
How are customer details handled?
Customer details are used to manage appointments. Only authorised people in that business can view them. The full privacy policy is still being finalised.
How do I get help?
The Help page links to current FAQs, account recovery, booking guidance and billing guidance. A verified direct support inbox and support hours are not yet published.